How To Submit a Support Ticket


Submitting a ticket is one of the ways that you can quickly get ahold of our Hero Support Staff. Our goal at is to make your web hosting experience as easy as possible so you can focus on what matters, your website or business!

In this tutorial, we’ll show you how to submit a support ticket.

1) Login to the Krepling Platform

2) Click the purple Tickets button after logging in.

3) Select the department in which you would like to contact, this will depend on your current issue at hand.

4) Fill out the fields and click Submit. You will instantly receive an email notifying you that a ticket has been created.

A member of our support team will immediately follow-up with your issue.


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