• Wednesday, July 1, 2020

We’ve been busy behind the scenes making product improvements for our customers. In July, we released an integration with Facebook Messenger, upgraded our analytics tools, and made in-store pickup available to our e-commerce users. Check out our updates below and reach out to us if you have any questions!

Instantly engage with your online store customers with Facebook Messenger

Our new Facebook Messenger integration is here. From answering product and order questions to growing your business, get things done faster than email alone. Best of all, you don’t need to be chained to your desk to offer great customer service. Have a Facebook Business page? Simply add Messenger to your Weebly website and chat right away with customers from your desktop and mobile.

According to Facebook, 53% of people are more likely to purchase from a business they can message directly, and 56% would rather message than call customer support.

Facebook Messenger is currently available for free to users on all Krepling plans. To activate Messenger log in to Krepling, go to your Weebly site, click on Edit Site, and find Messenger on the left-hand menu under Overview.

Clearly identify groups synced to Contacts

Some of our users have created several groups in their marketing contacts. They mentioned that sometimes they would delete a group and it would “magically reappear”. We fixed this by making it clear when a group is created by syncing contacts from the website or online store, for example, when customers purchase a product or fill out a form.