How To Use Product Reviews

Product reviews from customers are a great way to instill confidence in prospective buyers and can increase the chances of them making a purchase. If you’ve upgraded your account, you can turn on this feature from the Store page under Products.

Click enable, and then choose how long you want to wait to send a review request to customers. You can select from 2, 3, or 4 weeks. Once the selected amount of time has passed, your customer will receive an email asking them to write a product review. The email will contain a link to a page on your site where they can choose a star rating and leave their comments. After submitting the review, the customer will see a message letting them know that their review has been sent and is pending approval from the store owner.

You’ll find any submitted reviews in the Products section of the Store page, and you can filter them by status or by specific product.

Click on any review to read the full comment text and approve or reject it. Approved reviews will show up on the corresponding product page. If you decide to reject a review, it won’t be displayed on the product page and the customer won’t be notified about the rejection.

If your reply is public, it will appear on the product page below the customer’s comments. Customers can sort published reviews by most recent or by rating (low to high or high to low).

What if you get a bad review? Don’t panic - it happens to every business! Getting a bad review might feel, well, bad, but you should consider approving critical reviews from your customers instead of rejecting them. Why? Negative feedback provides a more complete picture for potential buyers and lends credibility to your business - a product with only perfect ratings looks a little suspicious, after all. Bad reviews also give you a great opportunity to show everyone that you care about and listen to your customers. Use the reply feature to let not-so-happy campers know that you’re willing to work with them to make things right!

 

 

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